Refund Policy.

Who we are

Infantools s.r.o. (“Infantools”) is a company based on providing ongoing education for anyone interested in Neonatology and Pediatrics. Furthermore, we focus on software solutions for common challenges in routine clinical practice.

We only create software and produce education material that we actually need or want for ourselves. We want to offer decent looking stuff that’s easy to use and, most of all, a joy to use. We want to build stuff that’s missing in the Neonatology/Pediatrics world and will be standing on its own feet content-wise and design-wise. At Infantools, we hope you enjoy the materials offered here as much as we enjoy creating them. 

Refund Policy

Unfortunately, due to the fact that Infantools is usually one-man show, all our products are non-refundable/non-return-able items:

  • Downloadable software products
  • Downloadable education material (PDF, Powerpoint presentations)
  • Consultation sessions
  • Sale items

However, we designed our products in such a way, that you are able to use them freely for a period of time and you can decided if you want to go ahead and purchase them (e.g. NeoDiet and ReNew software offer 1-month free demo of the applications, so that you can get a good idea how they work and if they are suitable for your workflow). Other software (mobile apps) can be reviewed on the App Stores and you can also be guided by user reviews.

Individual cases

If you are still unhappy about our software, we can try to negotiate a refund, but please be aware that we are a small company and it is highly unlikely that your refund will be processed (owing to simple mathematics). Contact us (see the Form below) at for questions related to refunds and purchase related questions, we are happy to help you.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

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Prague
Czech Republic

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